Cancellations and Refunds

Brand Bazooka Advertising Pvt. Ltd. believes in helping its customers as much as possible, and therefore has a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 72 hours of placing the order. However, the cancellation request will not be entertained if the execution process has already started based on the order.
• There is no cancellation for orders placed under the Same Day Delivery category.
• No cancellations will be entertained for services provided by Brand Bazooka Advertising Pvt. Ltd. on special occasions like New Year, Diwali, or any other such days. These are limited-time offers, and therefore cancellations are not possible.
• Brand Bazooka Advertising Pvt. Ltd. does not accept cancellation requests unless the customer can demonstrate that the quality of service delivered does not meet the standards that were communicated or agreed upon.
• If you believe that the service received is not in accordance with the scope of the project defined by you or as was mutually agreed upon, you must bring it to our attention within 24 hours of receiving the service. The Customer Service/Account Management team, after reviewing your complaint, will take appropriate action.

REFUND POLICY

At Brand Bazooka Advertising Pvt. Ltd., we develop and sell services that we believe in wholeheartedly and use ourselves every day, with hundreds of satisfied customers worldwide. That is why we can afford to back our services with this special guarantee. We are committed to the highest level of client satisfaction, and therefore, we are always ready to rework the deliverables to meet the expectations of our clients.

We also offer a 100% Money-Back Guarantee Policy if the customer is dissatisfied with the work, provided they have not intentionally or accidentally used the developed product/service or violated any binding terms. To request a refund, simply contact us with your purchase details within 72 hours of receiving the deliverable. Please include your purchase order number (sent to you via email after ordering) and, optionally, tell us why you are requesting a refund. We take customer feedback very seriously and use it to constantly improve the quality of our service. Refunds will not be provided for services delivered in full, such as knowledge base services. Refunds are processed within 21 days of receiving refund claims.

We plan each project by dividing work into milestones.

All projects begin with a complete discovery/analysis and creation of a scope of work document. This is done to make sure that both parties have complete understanding of the work required and thus eliminate the potential for project cancellations, reversals, or disputes.

As there is time spent to achieve every milestone and complete every
module, a refund is not be possible for work already completed.

In the event of a project terminated on a mutual basis, the client has control
of all completed work and any payment for further development will
become void. No previous payment or deposit would be refunded.

No payment will be refunded once the client approves mock-up designs
and we move into the development phase of the project.

There are no partial refunds for projects mid way through a milestone
phase.

SEO and digital marketing packages are not refundable, but the client may
cancel with a notice written 30 days in advance.

We do not offer refunds on deposits or payments for projects that are
abandoned or lay dormant for more than 30 days.